Alert and Case Management

Manage your entire triage and response with Alert and Case Management.

Alert and Case Management Documentation

Release Notes

See what's new and changed in Alert and Case Management.

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Get Started with Alert and Case Management

Understand what Alert and Case Management is and how to use it with some key concepts.

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Triage Alerts

Decide which alerts you should respond to and escalate to a case.

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Work on Cases

Learn to create cases, respond to a case, flag a case as an incident, and track a case's progress.

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Edit and Collaborate in Alert and Case Management

Keep teammates informed, update details, and work more efficiently with tags and notes.

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Search for Alerts or Cases

Quickly find specific alerts or cases according to criteria you specify.

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View Alert and Case Metrics

Build graphs using alert and case attributes in Dashboard.

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