Advanced AnalyticsExabeam Advanced Analytics Administration Guide

Table of Contents

Generate Technical Support Information

This chapter describes how to generate the information that Exabeam Technical Support needs to understand a problem in a customer's system. You can contact Exabeam Customer Success by opening a case via Community.Exabeam.com.

Navigate to the Generate Support File UI.

Click the check box to select the product to extract information from, then select Generate Support.

Support logs will download automatically. You can now create a support ticket on Exabeam Community and attach your files there.