Advanced AnalyticsExabeam Advanced Analytics Administration Guide

Generate a Technical Support File

Generate the support files Exabeam Customer Success needs to understand a problem in your system. Once you have these files, open a support ticket in the Exabeam Community.

  1. Click the menu The menu icon in the navigation bar; three white lines on a green background., then click Generate Support File.

  2. Select the Exabeam products for which you want to generate technical support file.

  3. If you want more detailed information, click verbose, then click GENERATE SUPPORT. It may take up to five minutes to generate a support file.

    The file downloads automatically. Now, attach the file to your case ticket on the Exabeam Community.