Documentation - Advanced Analytics
- Understand the Basics of Advanced Analytics
- Deploy Exabeam Products
- Considerations for Installing and Deploying Exabeam Products
- Things You Need to Know About Deploying Advanced Analytics
- Pre-Check Scripts for an On-Premises or Cloud Deployment
- Install Exabeam Software
- Upgrade an Exabeam Product
- Add Ingestion (LIME) Nodes to an Existing Advanced Analytics Cluster
- Apply Pre-approved CentOS Updates
- Configure Advanced Analytics
- Set Up Admin Operations
- Set Up Authentication and Access Control
- What Are Accounts & Groups?
- What Are Assets & Networks?
- Common Access Card (CAC) Authentication and Limitations
- Role-based Access Control
- Out-of-the-Box Access Roles
- Set Up User Management
- Manage Users
- Set Up LDAP Server
- Set Up LDAP Authentication
- Single Sign-on and Multi-factor Authentication Using SAML
- Set Up Context Management
- Custom Context Tables
- How Audit Logging Works
- Starting the Analytics Engine
- Additional Configurations
- Configure Static Mappings of Hosts to/from IP Addresses
- Associate Machine Oriented Log Events to User Sessions
- Display a Custom Login Message
- Configure Threat Hunter Maximum Search Result Limit
- Change Date and Time Formats
- Set Up Machine Learning Algorithms (Beta)
- Detect Phishing
- Restart the Analytics Engine
- Custom Configuration Validation
- Advanced Analytics Transaction Log and Configuration Backup and Restore
- Reprocess Jobs
- Re-Assign to a New IP (Appliance Only)
- Hadoop Distributed File System (HDFS) Namenode Storage Redundancy
- User Engagement Analytics Policy
- Set Up Rules Administration
- Exabeam Threat Intelligence Service
- Threat Intelligence Service Prerequisites
- Connect to Threat Intelligence Service through a Proxy
- View and Manage Threat Intelligence Feeds
- Assign Threat Intelligence Feed to a New Context Table
- Create a New Context Table from a Threat Intelligence Feed
- View Threat Intelligence Service Context Tables
- Check ExaCloud Connector Service Health Status
- Exabeam Cloud Telemetry Service
- Disaster Recovery (Advanced Analytics, Case Manager, and Incident Responder)
- Enable Settings to Detect Email Sent to Personal Accounts
- Manage Security Content in Advanced Analytics
- Exabeam Hardening
- Health Status Page
- Generate Technical Support Information
- View Version Information
- Syslog Notifications Key-Value Pair Definitions
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Generate Technical Support Information
This chapter describes how to generate the information that Exabeam Technical Support needs to understand a problem in a customer's system. You can contact Exabeam Customer Success by opening a case via Community.Exabeam.com.
Navigate to the Generate Support File UI.
Click the check box to select the product to extract information from, then select Generate Support.
Support logs will download automatically. You can now create a support ticket on Exabeam Community and attach your files there.