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Assign an Incident to a Queue, Assignee, Priority, or Status
When you create an incident, it is assigned the unassigned queue, unassigned assignee, medium priority, and new status by default. Reassign an incident to better fit your needs.
On the INCIDENTS page, hover over an incident, then select edit
.Edit the Queue, Assignee, Status, or Priority.
Click SAVE.
If you reassign the incident to a new assignee, that assignee is notified via email if their email is in the system. If you reassign the incident to a new queue, no one is notified.