- Case Manager
- Case Manager Terminology
- The Difference Between Entities and Artifacts
- The Incidents Page
- Get to Know an Incident
- The Workbench
- The Case Manager Metrics Page
- Case Manager on the Home Page
- Configure Case Manager Settings
Get to Know an Incident
Break down an incident into its components, and learn about the information and functionality available in an incident.
On the INCIDENTS page, select an incident to view its information and take steps to review and manage it.
1 Edit the incident; change its name, type, start and end time, restrict who can access the incident, and reassign the incident to a different priority, status, queue, or assignee.
2 Delete the incident.
4 Reassign the incident to a different priority, status, queue, or assignee.
7 View entities associated with the incident and manually add add an entity.
8 View the results of actions and playbooks you've run on the incident.
9 View the tasks that must be completed for this incident.
10 View artifacts associated with the incident and manually add an artifact.
11 Send messages, like case notes and emails, directly from the incident.
12 View the incident's history.