Change an incident's details, and reassign the incident to different people, priority, or status.
On the INCIDENTS page, select an incident.
Select edit .
Change the incident details:
Incident name – Enter an incident name.
Incident type – Select an incident type.Incident Types
Event start time – Indicate when the incident started.
Event end time – Indicate when the incident ended, if known.
Queue – Assign the incident to a queue. If not, the incident is assigned to the default Unassigned queue.
Assignee – Assign the incident to someone on your team. If not, it is assigned to "unassigned" by default.
Priority – Low, medium, high, or critical.
Status – Select the status of the incident: New, In Progress, Pending, Resolved, or Closed. Feel free to use these statuses according to your organization's workflow and needs.
Restrict to – Restrict who can access this incident. These people or groups can't see or search for this incident.
Description – Provide context about the incident.