- Edit an Incident
- Assign an Incident to a Queue, Assignee, Priority, or Status
- Manually Add an Entity
- Manually Add an Artifact
- Entity Types
- Artifact Types
- Add Advanced Analytics Evidence to a Case Manager Incident
- Send Messages from an Incident
Assign an Incident to a Queue, Assignee, Priority, or Status
When you create an incident, it is assigned the unassigned queue, unassigned assignee, medium priority, and new status by default. Reassign an incident to better fit your needs.
On the INCIDENTS page, hover over an incident, then select edit .
Edit the Queue, Assignee, Status, or Priority.
If you reassign the incident to a new assignee, that assignee is notified via email if their email is in the system. If you reassign the incident to a new queue, no one is notified.