Create a Playbook Trigger
For a playbook to run automatically, define which circumstances and conditions trigger the playbook. You define a playbook trigger from the PLAYBOOKS page, or when you create or edit a playbook.
If you manually create an incident, playbooks aren't triggered.
In the navigation bar, click PLAYBOOKS, or create or edit a playbook.
Click Add trigger to playbook.:
On the PLAYBOOKS page, select the clock for an existing playbook in the list.
If you're creating or editing a playbook, select the clock .
Click + Trigger.
Select the situation that triggers the playbook:
Incident Created – When you create a new incident.
Status Changed – When you change the the state of an incident.
Priority Changed – When you change the priority of an incident.
To add a condition to the situation, select + Condition. If the situation occurs and the condition is met, the playbook runs. These conditions are based on incident fields, default or custom.
(Optional) To add another condition, click + ADD.