Incident ResponderGet Started With Incident Responder

Table of Contents

Configure Incident Responder Settings

Integrate Incident Responder with services in Incident Responder settings.

In the navigation bar, click the menu The menu icon in the navigation bar; three white lines on a green background., then select Settings. Depending on your permissions, select Core or Analytics:

  • If you have Core Manage Users and Context Sources permissions, you can only access Core settings.

  • If you have Advanced Analytics All Admin Ops permissions, you can access both Core and Analytics settings. In Analytics settings, you can configure and customize more settings than in Core settings.

Core Settings

In Core settings, view all settings under ALL APPS or click the INCIDENT RESPONDER tab to view Case Manager and Incident Responder settings.

cm-ir-settings-core-incidentresponder.png

Under SERVICE INTEGRATIONS, select Services to configure a service, edit a service, disable a service, and upload or delete a custom service.Configure a ServiceEdit a ServiceDisable a ServiceUpload a Custom ServiceDelete a Custom Service

Analytics Settings

In the navigation bar, click the menu The menu icon in the navigation bar; three white lines on a green background., select Settings, then navigate to Automation.

The Settings Page with the Automation section highlighted with a red rectangle. The subsection is Services.

In Services, configure a service, edit a service, disable a service, and upload or delete a custom service.Configure a ServiceEdit a ServiceDisable a ServiceUpload a Custom ServiceDelete a Custom Service