Automation ManagementAutomation Management Guide

Pre-built playbooks are playbooks that are already configured. All are enabled by default except the Merge Phishing Detection Engine cases playbook, which is disabled by default. They're listed along other playbooks in Automation Management. There are seven pre-built playbooks, all of which are advanced playbooks.

Two pre-built playbooks with the Alert created trigger are in the following order by default:

Two pre-built playbooks with the Alert modified trigger are in the following order by default:

Two pre-built playbook with the Case created trigger are in the following order by default:

One pre-built playbook whose trigger is Case modified is the Set Case Priority playbook.

You can disable and reorder pre-built playbooks; you can't edit or delete them.

If you don't want to use these pre-built playbooks, create your own playbook from scratch or clone a pre-built playbook to use as a starting point for a new playbook.