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Incident ResponderIncident Responder Documentation

Version: i56

Configure the BMC Remedy Service

Configure BMC Remedy as a service to create and update tickets and run other BMC Remedy actions.

If you use a proxy, ensure that you whitelist the IP address of your BMC Remedy AR System endpoint.

  1. In the navigation bar, click the menu The menu icon in the navigation bar; three white lines on a green background., select Settings, then select Core.

  2. Under SERVICE INTEGRATIONS, select Services.

  3. Select a service:

    • To configure a specific service, hover over a service, then click CONFIGURE. Use the search by vendor or filter by action to find a service.

    • To manually provide the relevant information for a service, click Configure a new serviceA blue circle with a white plus sign..

    • To view all actions for a service, hover over a service, then click the information icon An icon of a grey i inside a grey circle..

  4. Enter information about the service:

    • Service Name – Enter a unique name for the service. By default, the service name is BMC Remedy.

    • (Optional) Description – Describe the service.

    • (Optional) Owner – Enter the email address of the person or group responsible for the service. 

    • URL – Enter the URL of your BMC Remedy AR System endpoint.

    • Username – Enter the username of your BMC account.

    • Password – Enter the password to your BMC account.

    • Server – Enter the server name of your BMC Remedy AR System endpoint.

  5. To validate the source, select TEST CONNECTIVITY.

  6. Select CREATE SERVICE.