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Incident ResponderIncident Responder Documentation

Version: i56

Configure the Microsoft Exchange Service

Configure Microsoft EWS Exchange as a service to delete and search for emails using actions.

  • Ensure that you properly set up your EWS application.

  • If you use a proxy, whitelist the IP address of your EWS server.

  • If your Microsoft Exchange Online account uses OAuth2.0 modern authentication, ensure you complete certain tasks.

  1. In the navigation bar, click the menu The menu icon in the navigation bar; three white lines on a green background., select Settings, then select Core.

  2. Under SERVICE INTEGRATIONS, select Services.

  3. Select a service:

    • To configure a specific service, hover over a service, then click CONFIGURE. Use the search by vendor or filter by action to find a service.

    • To manually provide the relevant information for a service, click Configure a new serviceA blue circle with a white plus sign..

    • To view all actions for a service, hover over a service, then click the information icon An icon of a grey i inside a grey circle..

  4. Enter information about the service:

    • Service Name – Enter a unique name for the service. By default, the service name is Microsoft Exchange Email.

    • (Optional) Description – Describe the service.

    • (Optional) Owner – Enter the email address of the person or group responsible for the service. 

    • Server – Enter the IP address of your Exchange server.

    • Username – Enter the username of your Exchange account.

    • Password – Enter the password to your Exchange account.

    • Version – Select the version of your Exchange server: EXCHANGE 2010 SP2, EXCHANGE 2010 SP1, or EXCHANGE 2010. If you don't know the version of your Exchange server, select AUTONEGOTIATE.

  5. To validate the source, select TEST CONNECTIVITY.

  6. Select CREATE SERVICE.