Create a Playbook Trigger
For a playbook to run automatically, define which circumstances and conditions trigger the playbook. You define a playbook trigger from the PLAYBOOKS page, or when you create or edit a playbook.
If you manually create an incident, playbooks aren't triggered.
In the navigation bar, click PLAYBOOKS, or create or edit a playbook.
Click Add trigger to playbook.:
On the PLAYBOOKS page, select the clock
for an existing playbook in the list.If you're creating or editing a playbook, select the clock
.
Click + Trigger.
Select the situation that triggers the playbook:
Incident Created – When a playbook triggers and creates an incident.
Status Changed – When someone changes an incident's status.
Priority Changed – When someone changes an incident's priority.
Queue Changed – When someone is assigned to another queue.
Assignee Changed – When someone changes who's assigned to an incident.
Incident Type Changed – When an incident's type changes, manually or automatically.
To add a condition to the situation, select + Condition. If the situation occurs and the condition is met, the playbook runs. These conditions are based on incident fields, default or custom.
(Optional) To add another condition, click + ADD.
Click SAVE.