Troubleshooting Context Management
The following table identifies some possible issues, their likely causes, and suggested resolutions.
Issue Description | Likely Cause | Resolution |
---|---|---|
The following error occurs while uploading a CSV file:
| The uploaded CSV file is larger than 300 MB. | Compress the file into a ZIP file and upload the ZIP. NoteThe ZIP file must contain only one CSV file. Alternately, split the file into multiple smaller CSV files. Upload them sequentially using the Append option. For more information, see Add Data to a Context Table by Uploading a CSV File. |
The following error occurs while uploading data:
| The uploaded file is not in a supported format. | In order to upload data, create a CSV file, or a CSV file compressed as a ZIP file. CSV and ZIP are the only supported file formats. NoteIf you upload a ZIP file, it must contain only one CSV file. |
During file upload, the progress bar does not complete. | The file upload is stuck in pending status. | Submit an Exabeam support ticket. Include a |
A context table displays fewer rows than the uploaded CSV file. | The CSV file included duplicate keys. | Check the mapping of CSV columns to context table attributes. Warning messages during preview will highlight when duplicate keys are being removed. |
Data ordering in the context table UI is different from the uploaded file. | Data rows are automatically ordered in ascending order by key attribute string values. | Currently, data ordering cannot be modified. |