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Context ManagementContext Management Administration Guide

Table of Contents

Troubleshooting Context Management

The following table identifies some possible issues, their likely causes, and suggested resolutions.

Issue Description

Likely Cause

Resolution

The following error occurs while uploading a CSV file:

The maximum allowed file size is 300 MB.

The uploaded CSV file is larger than 300 MB.

Compress the file into a ZIP file and upload the ZIP.

Note

The ZIP file must contain only one CSV file.

Alternately, split the file into multiple smaller CSV files. Upload them sequentially using the Append option. For more information, see Add Data to a Context Table by Uploading a CSV File.

The following error occurs while uploading data:

The uploaded file must be a CSV or a ZIP file.

The uploaded file is not in a supported format.

In order to upload data, create a CSV file, or a CSV file compressed as a ZIP file. CSV and ZIP are the only supported file formats.

Note

If you upload a ZIP file, it must contain only one CSV file.

During file upload, the progress bar does not complete.

The file upload is stuck in pending status.

Submit an Exabeam support ticket. Include a traceId for the stalled upload.

A context table displays fewer rows than the uploaded CSV file.

The CSV file included duplicate keys.

Check the mapping of CSV columns to context table attributes. Warning messages during preview will highlight when duplicate keys are being removed.

Data ordering in the context table UI is different from the uploaded file.

Data rows are automatically ordered in ascending order by key attribute string values.

Currently, data ordering cannot be modified.