- Automation Management
- Automation Management Permissions
- Automation Management Playbooks
- Automation Management Playbook Triggers
- Pre-Built Automation Management Playbooks
- Automation Management Advanced Playbooks
- Automation Management Rule-Based Playbooks
- Filter Automation Management Playbooks
- Find Automation Management Playbooks
- Enable or Disable an Automation Management Playbook
- Reorder an Automation Management Playbook
- Delete an Automation Management Playbook
- Automation Management Services
- Automation Management Actions
- Create an Automation Management Action
- Clone an Automation Management Action
- Edit an Automation Management Action
- Deploy an Automation Management Action
- Preview Automation Management Action Code
- View Automation Management Action Version History
- View Automation Management Action Audit Log
- Refresh Automation Management Action List
Pre-built playbooks are playbooks that are already configured and enabled by default. They're listed along other playbooks in Automation Management. There are six pre-built playbooks, and they're all advanced playbooks.
Two pre-built playbooks with the Alert created trigger are in the following order by default:
Create Case
Set Alert Priority
Two pre-built playbooks with the Alert modified trigger are in the following order by default:
Create Case
Set Alert Priority
The one pre-built playbook whose trigger is Case created is the Set Default assignee and queue playbook.
The one pre-built playbook whose trigger is Case modified is the Set Case Priority playbook.
You can disable and reorder pre-built playbooks; you can't delete them.
If you don't want to use these pre-built playbooks, create your own playbook from scratch or clone a pre-built playbook to use as a starting point for a new playbook.