Automation ManagementAutomation Management Guide

Pre-built playbooks are playbooks that are already configured and enabled by default. They're listed along other playbooks in Automation Management. There are six pre-built playbooks, all of which are advanced playbooks.

Two pre-built playbooks with the Alert created trigger are in the following order by default:

Two pre-built playbooks with the Alert modified trigger are in the following order by default:

One pre-built playbook whose trigger is Case created is the Set Default assignee and queue playbook.

One pre-built playbook whose trigger is Case modified is the Set Case Priority playbook.

You can disable and reorder pre-built playbooks; you can't edit or delete them.

If you don't want to use these pre-built playbooks, create your own playbook from scratch or clone a pre-built playbook to use as a starting point for a new playbook.