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Cloud-delivered Incident ResponderIncident Responder Documentation

Configure Incident Responder Settings

Integrate Incident Responder with services in Incident Responder settings.

In the sidebar, click SETTINGSA grey gear icon. Depending on your permissions, select Core or Analytics.

  • If you have Core Manage Users and Context Sources permissions, you can access only Core settings.

  • If you have Advanced Analytics All Admin Ops permissions, you can access both Core and Analytics settings. In Analytics settings, you can configure and customize more settings than in Core settings.

Core Settings

In Core settings, view all settings under ALL APPS or click the INCIDENT RESPONDER tab to view Case Manager and Incident Responder settings.

Incident Responder tab in Core settings.

Under SERVICE INTEGRATIONS, select Services to configure a service, edit a service, disable a service, and upload or delete a custom service.

Analytics Settings

In the sidebar, click SETTINGSA grey gear icon, then select Analytics.

Analytics settings with the Automation section and Case Management Email Notifications subsection highlighted with a red rectangle.

In Case Management > Email Notifications, create an email notification template for the Notify by Email action.

In Automation > Services, configure a service, edit a service, disable a service, and upload or delete a custom service.