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Cloud-delivered Incident ResponderIncident Responder Documentation

Playbook Triggers

Automatically run playbooks using triggers.

Playbooks run automatically if you prescribe it to run under a certain circumstance and that circumstance happens. This circumstance is called a trigger. There are six circumstances that trigger a playbook:

  • Incident Created – When a playbook triggers and creates an incident.

  • Status Changed – When someone changes an incident's status.

  • Priority Changed – When someone changes an incident's priority.

  • Queue Changed – When someone is assigned to another queue.

  • Assignee Changed – When someone changes who's assigned to an incident.

  • Incident Type Changed – When an incident's type changes, manually or automatically.

If you already created an incident manually and the details match the conditions of a playbook trigger, the playbook won't trigger automatically.