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Cloud-delivered Incident ResponderIncident Responder Documentation

Configure the Service Now Service

Configure Service Now as a service to manage incidents and run other Service Now actions.

If you use a proxy, ensure that you whitelist the IP address or domain of your ServiceNow API endpoint.

  1. In the sidebar, click SETTINGSA grey gear icon, then select Core.

  2. Under SERVICE INTEGRATIONS, select Services.

  3. Select a service:

    • To configure a specific service, hover over a service, then click CONFIGURE. Use the search by vendor or filter by action to find a service.

    • To manually provide the relevant information for a service, click Configure a new serviceA dark blue plus sign..

    • To view all actions for a service, hover over a service, then click the information icon An icon of a grey i inside a grey circle..

  4. Enter information about the service:

    • Service Name – Enter a unique name for the service. By default, the service name is ServiceNow.

    • (Optional) Description – Describe the service.

    • (Optional) Owner – Enter the email address of the person or group responsible for the service. 

    • Host – Enter the IP address or domain of your ServiceNow API endpoint.

    • Username – Enter the username of your ServiceNow account.

    • Password – Enter the password to your ServiceNow account.

  5. To validate the source, select TEST CONNECTIVITY.

  6. Select CREATE SERVICE.