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Cloud-delivered Incident ResponderIncident Responder Documentation

Configure the BMC Remedy Service

Configure BMC Remedy as a service to create and update tickets and run other BMC Remedy actions.

If you use a proxy, ensure that you whitelist the IP address of your BMC Remedy AR System endpoint.

  1. In the sidebar, click SETTINGSA grey gear icon, then select Core.

  2. Under SERVICE INTEGRATIONS, select Services.

  3. Select a service:

    • To configure a specific service, hover over a service, then click CONFIGURE. Use the search by vendor or filter by action to find a service.

    • To manually provide the relevant information for a service, click Configure a new serviceA dark blue plus sign..

    • To view all actions for a service, hover over a service, then click the information icon An icon of a grey i inside a grey circle..

  4. Enter information about the service:

    • Service Name – Enter a unique name for the service. By default, the service name is BMC Remedy.

    • (Optional) Description – Describe the service.

    • (Optional) Owner – Enter the email address of the person or group responsible for the service. 

    • URL – Enter the URL of your BMC Remedy AR System endpoint.

    • Username – Enter the username of your BMC account.

    • Password – Enter the password to your BMC account.

    • Server – Enter the server name of your BMC Remedy AR System endpoint.

  5. To validate the source, select TEST CONNECTIVITY.

  6. Select CREATE SERVICE.