- Case Manager i56 Release Notes
- What's New
- Known Issues
- Issues Fixed in Case Manager i56.5 (General Availability)
- Issues Fixed in Case Manager i56.6
- Issues Fixed in Case Manager i56.7
- Issues Fixed in Case Manager i56.8
- Issues Fixed in Case Manager i56.9
- Issues Fixed in Case Manager i56.10
- Issues Fixed in Case Manager i56.11
- Issues Fixed in Case Manager i56.12
- Get Started with Case Manager
- Configure Case Manager Settings
- Investigate a Security Incident
- Manually Create an Incident
- Edit an Incident
- Delete an Incident
- Manually Assign an Incident to a Queue, Assignee, Priority, or Status
- Manually Add an Entity
- Manually Add an Artifact
- Delete an Entity or Artifact
- Add Advanced Analytics Evidence to a Case Manager Incident
- Manage Tasks During an Investigation
- Send Messages from an Incident
- Filter Incidents
- Search for an Incident
- Sort Incidents
- Export Incidents
Case Manager Email Notifications
Keep your team updated with information and reminders about what's happening in Case Manager incidents.
Configure Case Manager to automatically send emails notifying you about important Case Manager activity, including:
Incident created
Incident assigned
Incident deleted
Incident updated
Incident priority changed
Incident status changed
Task assigned
Case note comment created
Email comment created
Received reply for an email comment
Before you configure Case Manager email notifications, you must configure Advanced Analytics email notifications. The Case Manager email notifications use the same SMTP IP or hostname, and port, as Advanced Analytics email notifications.
First, create an email template to customize the subject line and email body. Then, configure the notification and indicate the email template to use, event type and other conditions you want to be notified about, and the recipients of the notification.