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Case Manager Incidents

View, create, manage, and find incidents in INCIDENTS.

After you view which incidents might be threats on the HOME page, you navigate to the INCIDENTS page to begin investigating and gathering further information.

In the navigation bar, select INCIDENTS. View all the incidents you have access to.

The Incidents page; there are a list of incidents, filters on the left, a sort by menu, and a blue button to manually add new incidents.

Use filters to find incidents that match frequently used criteria, or adjust each filter input. To further narrow the list of incidents, you can also sort them or search for a keyword.

To view the details of an incident, select an incident from the list.

You can manually create a new incident, and also reassign incidents to new queues, assignees, status, and priorities.