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Case ManagerCase Manager Documentation

Version: i56

Edit an Incident Rule

Change the title, conditions, and details of an incident rule.

  1. In the navigation bar, click the menu The menu icon in the navigation bar; three white lines on a green background., select Settings, then select Analytics.

  2. Under Case Management, select Incident Rules.

  3. Hover over an incident rule, then select Edit Rule A grey pencil..

  4. Change the rule title, conditions, the queue or priority an incident is assigned to, or who it is restricted from.

  5. Click SAVE.