Create a Case Manager Email Notification

Configure Case Manager to automatically send emails notifying you about important Case Manager activity, like when someone creates, changes, or comments on an incident, or assigns a task.

Ensure that you configured Advanced Analytics email notifications. You must configure Advanced Analytics email notifications before configuring Case Manager email notifications.
In the navigation bar, click the menu , select Settings, then select Analytics.
Under Case Management, select Email Notifications, then select the CASE MANAGER NOTIFICATIONS tab.
Click Add Case Manager Notification .
Configure the email notification settings. These settings use the same SMTP IP/Hostname and Port as your Advanced Analytics email notifications.
- Notification name – Name the notification. This name is only used to identify the notification in Case Manager settings.
- Email template – Select an email template you created.
- Event type – Select the event you want to be notified about:
  - Incident created
  - Incident assigned
  - Incident deleted
  - Incident updated
  - Incident priority changed
  - Incident status changed
  - Task assigned
  - Case note comment created
  - Email comment created
  - Received reply for an email comment
- (Optional) Condition – Enter a condition that must be true for Case Manager to send the email notification. This condition uses incident fields, default or custom.
- Recipients – Enter an email address or select an Exabeam user from the list.
Click SAVE.

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Create a Case Manager Email Notification