Skip to main content

Case ManagerCase Manager Documentation

Version: i56

Reorder Incident Rules

An incident is evaluated against each rule in the list from top to bottom. It stops evaluating once it reaches the first rule that matches the condition and ignores the remaining rules in the list.

  1. In the navigation bar, click the menu The menu icon in the navigation bar; three white lines on a green background., select Settings, then select Analytics.

  2. Under Case Management, select Incident Rules.

  3. To move a rule up or down in the list, select the up A grey arrow pointing up. or down A grey arrow pointing down. arrows next to the rule.