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Case ManagerCase Manager Documentation

Version: i56

Table of Contents

Get Started with Case Manager

Welcome to Case Manager, the customizable case management solution that helps you organize and track investigations with ticketing, messaging, and key performance indicator (KPI) dashboards.

To understand what Case Manager is and how to use it, here are some key concepts that might help you.

  • Case Manager

    Organize, track, and streamline your investigation with Case Manager.

  • Case Manager Terminology

    Before you use Case Manager, understand terms you see throughout the product and in Exabeam documentation.

  • Case Manager Entities

    A Case Manager entity describes the primary object or user involved in an incident.

  • Case Manager Artifacts

    A Case Manager artifact is evidence you collect as you investigate an incident to describe and enrich a Case Manager entity.

  • Case Manager IncidentsCase Manager Incidents

    View, create, manage, and find incidents in Case Manager.

  • Get to Know an IncidentGet to Know an Incident

    Break down an incident into its components, and learn about the information and functionality available in an incident.

  • The WorkbenchThe Workbench

    View all Incident Responder actions and playbooks you've run on a Case Manager incident and their outputs, and run more actions and playbooks at an incident's workbench.

  • Case Manager MetricsCase Manager Metrics

    View graphs, charts, and diagrams about how Case Manager is performing in Dashboard.

  • Case Manager on the Home Page

    On the home page, get a snapshot of the most pressing and important Case Manager incidents.