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Threat CenterThreat Center Guide

Create a Threat Center Queue

To define a group of users responsible for responding to cases, create a queue.

  1. In Threat Center, click Settings, then navigate to the Customizations tab.

    Link to Threat Center settings highlighted in a red rectangle.
  2. Click Manage Queues.

  3. Click + New Queue.

  4. Under the QUEUE NAME column, enter a unique, alphanumeric queue name between four and 32 characters. You can't rename the queue after you save it.

  5. Under the USERS column, add users to the queue:

    • To add a member, click the arrow, then select a user or user role.

    • To search for a user or user role, start typing.

    • To remove a member, click the x. If a user is the assignee on a case, they remain the assignee even if you remove them from the queue.

  6. To save the queue, click A green check mark..