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Threat CenterThreat Center Guide

Create a Threat Center Queue

To define a group of users responsible for responding to cases, create a queue.

  1. In Threat Center, click Settings, then navigate to the Customizations tab.

    Link to Threat Center settings highlighted in a red rectangle.
  2. Click Manage Queues.

  3. Click + New Queue.

  4. Under the QUEUE NAME column, enter a unique, alphanumeric queue name between four and 32 characters. You can't rename the queue after you save it.

  5. Under the USERS column, add users to the queue:

    • To add a user, click the arrow, then select a user. Only users with the read, write, and delete permission for Threat Center cases are available.

    • To search for a user, start typing.

    • To remove a user, click the x next to their name. If they're the assignee on an existing case, they remain the assignee on that case.

  6. To save the queue, click A green check mark..