- Case Manager Release Notes
- Get Started with Case Manager
- Configure Case Manager Settings
- Investigate a Security Incident
- Manually Create an Incident
- Edit an Incident
- Delete an Incident
- Manually Add an Entity
- Manually Add an Artifact
- Delete an Entity or Artifact
- Add Advanced Analytics Evidence to a Case Manager Incident
- Manage Tasks During an Investigation
- Send Messages from an Incident
- Filter Incidents
- Search for an Incident
- Sort Incidents
- Export Incidents
Customize Incidents
Customize incident types, fields, and layouts to better align Case Manager with your existing or other internal ticketing systems.
Depending on your organization and your industry, consider customizing incidents to tailor Case Manager to your needs. For example, a hospital Security Operations Center (SOC) may create a HIPAA field to review the percentage of historical incidents in which HIPAA data was breached, or view all active incidents that contain HIPAA data.
Start by creating an incident type. Then, create custom fields for that type and organize them into a layout that works best for you. For each incident type, create phases and tasks to standardize your team's response to that type of incident and enforce them to take certain steps.
If you don't want to start from scratch, you can also edit out-of-the-box incident types, fields, phases, and tasks to better suit your needs.