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Cloud-delivered Case ManagerCase Manager Documentation

Reorder Incident Rules

An incident is evaluated against each rule in the list from top to bottom. It stops evaluating once it reaches the first rule that matches the condition and ignores the remaining rules in the list.

  1. In the sidebar, click SETTINGSA grey gear icon, then select Analytics.

  2. Under Case Management, select Incident Rules.

  3. To move a rule up or down in the list, select the up A dark blue arrow pointing up. or down A dark blue arrow pointing down. arrows next to the rule.