- Case Manager Release Notes
- Get Started with Case Manager
- Configure Case Manager Settings
- Investigate a Security Incident
- Manually Create an Incident
- Edit an Incident
- Delete an Incident
- Manually Add an Entity
- Manually Add an Artifact
- Delete an Entity or Artifact
- Add Advanced Analytics Evidence to a Case Manager Incident
- Manage Tasks During an Investigation
- Send Messages from an Incident
- Filter Incidents
- Search for an Incident
- Sort Incidents
- Export Incidents
Case Notes
Add findings or data to your investigation and communicate with people from directly within an incident using case notes.
A case note is free-form text you use to add descriptions, observations, and artifacts to your incident. Use case notes when your findings or data points are relevant to your investigation but do not fit in the generic incident fields and categories, or Case Manager can't measure or filter them.
Case notes are one way you message people directly from an incident. You can view an incident's case notes if you can access Case Manager and the incident. To collaborate with people who can't access Case Manager and still track the conversation within the incident, send an email.
Add a Case Note to an Incident
Add descriptions, observations, and artifacts to your incident using case notes.
In an incident, navigate to the Messages tab, then click NEW CASE NOTE.
Enter the case findings, like descriptions, observations, and artifacts.
Click ADD CASE NOTE.