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Cloud-delivered Case ManagerCase Manager Documentation

Edit an Incident Rule

Change the title, conditions, and details of an incident rule.

  1. In the sidebar, click SETTINGSA grey gear icon, then select Analytics.

  2. Under Case Management, select Incident Rules.

  3. Hover over an incident rule, then select Edit RuleA dark blue pencil..

  4. Change the rule title, conditions, the queue or priority an incident is assigned to, or who it is restricted from.

  5. Click SAVE.