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Cloud-delivered Case ManagerCase Manager Documentation

Delete an Incident Rule

When Case Manager ingests an incident, it evaluates it against an incident rule. If you don't want to evaluate an incident against a certain rule, delete the rule.

  1. In the sidebar, click SETTINGSA grey gear icon, then select Analytics.

  2. Under Case Management, select Incident Rules

  3. Hover over an incident rule, then select Delete RuleA dark blue trash can..

  4. A warning appears. Click DELETE.