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Cloud-delivered Case ManagerCase Manager Documentation

Close a Task in an Incident

Close and mark a task as complete in one specific incident.

  1. In an incident, select the Tasks tab.Get to Know an Incident

  2. Select a phase to expand it and view associated tasks, assignee(s), and due date. Hover over the task to view further details.

  3. To close a task, select the task name to view additional details, then click MARK AS DONE

    OR

    On the Task tab, select the checkbox.