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Cloud-delivered Case ManagerCase Manager Documentation

Export Incidents

To audit incidents, give details about incidents to people outside of your SOC, or archive and back up incident data to your local environment, export a list of incidents to a CSV file.

The CSV file contains one incident per row and all relevant incident fields. It only includes an incident's ten most recent case notes. You can export a maximum of 10,000 incidents at a time. If you have no incidents, exporting is disabled.

  1. In CASE MANAGER, click EXPORT.

  2. Specify the incident fields you want exported.

    • To include specific fields, click + next to the field. To find a specific field, start typing in the search.

    • To include all fields, click CLICK ALL.

    • To export fields predefined in a template, click ALL TEMPLATES, then select a template.

  3. Click EXPORT.

  4. Download the CSV file.