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Cloud-delivered Case ManagerCase Manager Documentation

Delete an Incident

If you created an incident by mistake or as a test, or something is wrong with your system, consider deleting an incident. When you delete an incident, you increase database storage and the incident isn't evaluated in metrics. Case Manager Metrics

  1. In CASE MANAGER, select the checkbox for the incidents you're deleting or select a specific incident.

  2. Select the trash A dark blue trash can..

  3. A warning appears. Select DELETE.