- Case Manager Release Notes
- Get Started with Case Manager
- Configure Case Manager Settings
- Investigate a Security Incident
- Manually Create an Incident
- Edit an Incident
- Delete an Incident
- Manually Add an Entity
- Manually Add an Artifact
- Delete an Entity or Artifact
- Add Advanced Analytics Evidence to a Case Manager Incident
- Manage Tasks During an Investigation
- Send Messages from an Incident
- Filter Incidents
- Search for an Incident
- Sort Incidents
- Export Incidents
Case Manager
Organize, track, and streamline your investigation with Case Manager.
Exabeam Case Manager is a customizable case management solution with ticketing, messaging, and Key Performance Indicator (KPI) dashboards. It organizes and tracks investigations so you are more efficient and productive.
If you're an analyst, Case Manager helps you streamline your workflow and close out more cases. Case Manager is directly embedded in both Advanced Analytics and Incident Responder, so you quickly pivot between detecting and responding to threats. If you have a Fusion license, use Incident Responder turnkey playbooks to analyze evidence and manage your investigation, even without an Incident Responder add-on. Case Manager also enriches cases with risk scores and reasons, so you know which incidents to prioritize and allocate the appropriate resources.
If you're a SOC manager, you use Case Manager to standardize analysts' response and quickly track progress using tasks. You also view important KPIs like cost savings, mean time to resolve, and mean dwell time, to measure how productive your SOC is.
If you have a legacy license, Case Manager extends Advanced Analytics and requires a separate license. You can also add Incident Responder to Case Manager with a separate license. If you have a Fusion license or Exabeam Security Operations Portfolio license, Case Manager is available to all license types, and you can unlock additional Incident Responder functionality with an add-on. To learn more, contact your Exabeam representative or open a case on the Exabeam Community.