- Case Manager Release Notes
- Get Started with Case Manager
- Configure Case Manager Settings
- Investigate a Security Incident
- Manually Create an Incident
- Edit an Incident
- Delete an Incident
- Manually Add an Entity
- Manually Add an Artifact
- Delete an Entity or Artifact
- Add Advanced Analytics Evidence to a Case Manager Incident
- Manage Tasks During an Investigation
- Send Messages from an Incident
- Filter Incidents
- Search for an Incident
- Sort Incidents
- Export Incidents
Create a Case Manager Email Notification
Configure Case Manager to automatically send emails notifying you about important Case Manager activity, like when someone creates, changes, or comments on an incident, or assigns a task.
Ensure that you configured Advanced Analytics email notifications. You must configure Advanced Analytics email notifications before configuring Case Manager email notifications.
In the sidebar, click SETTINGS
, then select Analytics.Under Case Management, select Email Notifications, then select the CASE MANAGER NOTIFICATIONS tab.
Click Add Case Manager Notification
.Configure the email notification settings. These settings use the same SMTP IP/Hostname and Port as your Advanced Analytics email notifications.
Notification name – Name the notification. This name is only used to identify the notification in Case Manager settings.
Email template – Select an email template you created.
Event type – Select the event you want to be notified about:
Incident created
Incident assigned
Incident deleted
Incident updated
Incident priority changed
Incident status changed
Task assigned
Case note comment created
Email comment created
Received reply for an email comment
(Optional) Condition – Enter a condition that must be true for Case Manager to send the email notification. This condition uses incident fields, default or custom.
Recipients – Enter an email address or select an Exabeam user from the list.
Click SAVE.