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Cloud-delivered Case ManagerCase Manager Documentation

Search for an Incident

Jump to a specific incident based on keyword using the search bar.

In CASE MANAGER, use search to jump to a specific set of incidents without using filters. You must enter at least three characters.

You search across incident names, incident fields, entity names, artifact names, incident message content. You can't search file content, the activity log, or playbook results.

  1. In the navigation bar, click the search aa-search-ULE.png.

  2. Enter a keyword. A list of matching incidents appears.

  3. If you see the incident you're looking for, select it. If you don't see the incident, select View all incidents with the keyword "[keyword]" to view a full list in the INCIDENTS page.