- Advanced Analytics
- Understand the Basics of Advanced Analytics
- Configure Log Management
- Set Up Admin Operations
- Set Up Authentication and Access Control
- Additional Configurations
- Configure Rules
- Exabeam Threat Intelligence Service
- Threat Intelligence Service Prerequisites
- View Threat Intelligence Feeds
- Threat Intelligence Context Tables
- View Threat Intelligence Context Tables
- Assign a Threat Intelligence Feed to a New Context Table
- Create a New Context Table from a Threat Intelligence Feed
- Check ExaCloud Connector Service Health Status
- Exabeam Cloud Telemetry Service
- Manage Security Content in Advanced Analytics
- Health Status Page
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Generate a Support File
Generate the technical support information Exabeam Customer Success needs to understand a problem in your system. Once you have these files, open a support ticket in the Exabeam Community.
Click the options menu,
, in the top right corner of any page, and then select Generate Support File.Select the Exabeam products for which you want to generate technical support file. If Exabeam Customer Success requests a support file that includes the last five rotated logs from the Analytics Engine or Log Ingestion Messaging Engine (LIME), select ADDITIONAL ROTATED LOGS.
Click GENERATE SUPPORT. It may take up to five minutes to generate a support file.
The file downloads automatically. Attach the file to your case ticket on the Exabeam Community.