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CollectorsCloud Collectors Administration Guide

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Troubleshoot the Zscaler ZIA Cloud Collector

The following topic describes common issues with the Zscaler ZIA Cloud Collector and a procedure to troubleshoot them.

The Zscaler ZIA Cloud Collector is not Receiving Data

If the cloud collector is not receiving the data, the last log you received appears empty or outdated. To troubleshoot this issue:

Create a payload by using the following command, as Zscaler ZIA forwards logs in GZIP format.
```
echo "ZScaler sample log" > sample.txt | gzip sample.txt
```

Run the following curl command to push data and check the return code.

curl <UI URL> -H “Authorization: Bearer <Token>” -d @path/sample.txt.gz

Based on the return code, resolve the identified issue.
If you still aren't receiving data, check the status of the cloud collector in the Cloud Collectors app.
The status should be Running and not Error or Stopped. If the collector is in error state, observe the volume metrics graph and error messages section for the cloud collector. Then view error details and follow the recommended mitigation steps.