View Cloud Collector Error Notifications

The New-Scale Security Operations Platform provides you with error notifications and notifications for time sensitive security and health issues for Cloud collectors via user interface to monitor the status and health of your collectors. For more information see Notifications.

The New-Scale Security Operations Platform notifications service provides:

Precise error messages with metadata for consistent, clear, and actionable notifications
Configurability to minimize notification noise
Filters for improved notification management
Inbox for enhanced notification review
Additional external messaging channels

View Notifications for Cloud Collectors

The New-Scale Security Operations Platform notifications service includes error notifications about Cloud Collectors service. To view the collector notifications, click the notifications icon ().

The Cloud Collector notifications are generated when an error occurs in log ingestion or volume for any of the collector instance.

To view notifications about cloud collector errors:

Log in to the New-Scale Security Operations Platform and click the Notifications icon () in the upper right corner.
Click the Applications filter and select Cloud and Site Collectors.
The notifications relevant for Cloud and Site Collectors are listed.

To view error details, click the Cloud Collectors link in the error notification.

The specific cloud collector instance displays error details.

Scroll down to view full details of the error and the recommended action to resolve the error.

By default, these notifications are received in the application, but you can also choose to receive them via email. For more information, see Manage Notification Preferences.

To configure group notification delivery via Teams, Slack, or web hooks, see Manage Global Notification Preferences.

The following table displays the available collector notification types.

Notification Type	Description
Collector Error	Indicates cloud collector specific errors.
Collector Volume Decreased	Indicates that log volume has decreased.
Collector Volume Increased	Indicates that there is an increase in log volume.

Filter Notifications

To view notifications based on categories, applications, and severities for cloud collectors, apply relevant filters.

Categories
Applications
Severities

Manage Preferences for Notifications

You can manage preferences to view notifications. Based on what notifications you want to see in the Your Notifications pane, you can turn on or turn off the notification types such as notifications for collector error or notifications for collector volume. To view the Personal delivery preferences page and set preferences for notifications on collector errors, click the Settings icon ().

View Inbox for Notification Review

To view the cloud collector notifications received over the last 90 days, click the Inbox icon (). You can view number of notifications classified as Critical, Warning, and Informational. You can apply various filters to the notification based on your preferences and requirement. You can also search for a particular notification. For more information see View Inbox.