- Cloud Collectors Overview
- Administration
- Administrative Access
- Shareable Service Accounts
- Add Accounts for AWS Cloud Collectors
- Add Accounts for Cisco Duo Cloud Collector
- Add Accounts for Google Cloud Collectors
- Add Accounts for Microsoft Cloud Collectors
- Add Accounts for Okta Cloud Collectors
- Add Accounts for Salesforce Cloud Collectors
- Add Accounts for Splunk Cloud Collectors
- Add Accounts for Trend Micro Cloud Collectors
- Define a Unique Site Name
- Sign Up for the Early Access Program
- Onboard Cloud Collectors
- AWS CloudTrail Cloud Collectors
- AWS CloudWatch Cloud Collector
- AWS S3 Cloud Collector
- AWS SQS Cloud Collector
- Azure Activity Logs Cloud Collector
- Azure Log Analytics Cloud Collector
- Azure Event Hub Cloud Collector
- Azure Storage Analytics Cloud Collector
- Cisco Duo Cloud Collector
- Cisco Umbrella Cloud Collector
- Cribl Cloud Collector
- CrowdStrike Cloud Collectors
- GCP Pub/Sub Cloud Collector
- Microsoft Defender XDR (via Azure Event Hub) Cloud Collector
- Microsoft Entra ID Context Cloud Collector
- Microsoft Entra ID Logs Cloud Collector
- Microsoft 365 Exchange Admin Reports Cloud Collector
- Supported Sources from Microsoft 365 Exchange Admin Reports
- Migrate to the Microsoft 365 Exchange Admin Reports Cloud Collector
- Prerequisites to Configure the Microsoft 365 Exchange Admin Reports Cloud Collector
- Configure the Microsoft 365 Exchange Admin Reports Cloud Collector
- Troubleshooting the Microsoft 365 Exchange Admin Reports Cloud Collector
- Microsoft 365 Management Activity Cloud Collector
- Microsoft Security Alerts Cloud Collector
- Microsoft Sentinel (via Event Hub) Cloud Collector
- Netskope Alerts Cloud Collector
- Netskope Events Cloud Collector
- Okta Cloud Collector
- Okta Context Cloud Collector
- Palo Alto Networks Cortex Data Lake Cloud Collector
- Proofpoint On-Demand Cloud Collector
- Proofpoint Targeted Attack Protection Cloud Collector
- Salesforce Cloud Collector
- SentinelOne Alerts Cloud Collector
- SentinelOne Cloud Funnel Cloud Collector
- SentinelOne Threats Cloud Collector
- Splunk Cloud Collector
- Symantec Endpoint Security Cloud Collector
- Trend Vision One Cloud Collector
- Zscaler ZIA Cloud Collector
- Webhook Cloud Collectors
- Troubleshooting Cloud Collectors
Troubleshooting Cloud Collectors
When there are data ingestion issues, you can view error details and recommended actions in the Error Messages section for the Cloud Collector. Before you investigate the data ingestion errors whenever the errors occur, refer to the following information to understand the structure of the error messages.
The Error Messages section displays the following error details:
Error Message – Description of the error that occurred.
Jump to date – Click to select a particular date for which you want to view the error details.
Error Type – Type of the error that has occurred. The error types include Internal Error, Misconfiguration, Vendor Issue, Unknown, and Vendor's Quota Exhaustion.
Error Code – A specific error code returned by the cloud vendor, if the error occurred as part of an external call.
Failed Requests – Number of error messages of the same type that occurred within one day.
Recommended Action – Information about the error and a possible solution for the end users to remediate the issue.
Full Details – Click to view error details including the error messages received from the cloud vendor while the Cloud Collector fetches data from the cloud vendor. These error details provide more information to help you troubleshoot further.
Copy to Clipboard – Click to copy the error details for future reference.
Data Retention Policy
Based on the Data Retention policy, Cloud Collectors retain maximum of 3 months of collector error data for all the cloud collector instances. The Error Messages section displays data that is stored for the errors that occurred in the past for each cloud collector instance. The error data that is older than 3 months is automatically removed.