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CollectorsCloud Collectors Administration Guide

Configure the ServiceNow Cloud Collector

Set up the ServiceNow Cloud Collector to continuously ingest events from the data sources Sys Audit Role, Sys Attachment, Change Request, Change Task, Sys Audit, Sys Event, Syslog Transaction, Report View, Event, Request, Task, Incident, Interaction, and Problem.

  1. Before you configure the ServiceNow Cloud Collector, ensure that you complete the prerequisites.

  2. Log in to the New-Scale Security Operations Platform with your registered credentials as an administrator.

  3. Navigate to Collectors > Cloud Collectors.

  4. Click New Collector.

  5. Click ServiceNow.

  6. Enter the following information for the cloud collector.

    ServiceNow_Cloud_Collector_1.png

    • NAME – Specify a name for the Cloud Collector instance.

    • BASE URL – Enter the URL for the ServiceNow instance. For example, myorg.servicenow.com.

    • CLIENT ID – Enter the client ID that you obtained while completing the prerequisites.

    • CLIENT SECRET – Enter the client secret that you obtained while completing the prerequisites.

    • USER NAME – Enter the user name of ServiceNow administrator.

    • PASSWORD – Enter the password for the ServiceNow administrator.

    • Data Sources – Select the data sources from which you want to collect data: Catalog Task, Change Request, Change Task, Events, Incident, Interaction, Problem, Report View, Request, Sys Attachment, Sys Audit Role, Sys Audits, Sys Event, and SysLog Transaction.

      ServiceNow_Cloud_Collector_2.png

    • INGEST FROM – Select the time and date from which the collector must start ingesting events. If you leave this field blank and do not provide a threshold, all logs are ingested.

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  7. (Optional) SITE – Select an existing site or to create a new site with a unique ID, click manage your sites. Adding a site name helps you to ensure efficient management of environments with overlapping IP addresses.

    By entering a site name, you associate the logs with a specific independent site. A sitename metadata field is automatically added to all the events that are going to be ingested via this collector. For more information about Site Management, see Define a Unique Site Name.

  8. (Optional) TIMEZONE – Select a time zone applicable to you for accurate detections and event monitoring.

    By entering a time zone, you override the default log time zone. A timezone metadata field is automatically added to all events ingested through this collector.

    Timezone_sitename_site_management_1.png

  9. To confirm that the New-Scale Security Operations Platform communicates with the service, click Test Connection. 

  10. Click Install.

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    A confirmation message informs you that the new Cloud Collector is created.