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CollectorsCloud Collectors Administration Guide

Migrate to the ServiceNow Cloud Collector

The ServiceNow Cloud Collector enables you to ingest logs into the New-Scale Security Operations Platform. If you previously used the ServiceNow Cloud Connector and want to take advantage of the Cloud Collectors service, migration to the new Cloud Collector is recommended. Before you migrate, consider the following:

  • License Requirements: No additional license is required. The Cloud Collectors app is included with your existing license.

  • SaaS Cloud Connectors Support: Both the SaaS Cloud Connectors and the new Cloud Collectors environments can run in parallel.

The following table indicates the ServiceNow Cloud Connector's endpoints that map to the new ServiceNow Cloud Collector.

Legacy Connector

Legacy Endpoint

New Scale Data Sources

New Collector

ServiceNow

  • syslog_transaction

  • sys_audit

  • sys_audit_role

  • sys_attachment

  • sysevent

  • report_view

  • Catalog Task

  • Change Request

  • Change Task

  • Incident

  • Interaction

  • Problem

  • Report View

  • Request

  • Sys Attachment

  • Sys Audit Role

  • Sys Audits

  • Sys Event

  • SysLog Transaction

  • Events

ServiceNow

When you are ready to migrate:

  1. Stop the specific endpoint for the ServiceNow Cloud Connector.

  2. Wait for the running tasks to complete. The user interface indicates the time required for task completion.

  3. Complete the prerequisites for configuring the ServiceNow Cloud Collector.

  4. Follow the steps to configure the ServiceNow Cloud Collector.